Please go to DHL eCommerce to check your order. OR, you may choose to have a replacement. We will reply you ASAP.Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem. The item "2017 Latest Upgraded Quality High Precision Reprap i3 DIY 3d Printer PLA" is in sale since Friday, January 13, 2017. This item is in the category "Computers/Tablets & Networking\Printers, Scanners & Supplies\Printers". The seller is "best2shop15" and is located in Chino, California. This item can be shipped to United States.